4.2 Sample Lesson: Monitoring and Control
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Monitoring: Obtaining Data
Monitoring: Obtaining Data
In order to monitor the progress of project work, you need to gather data. The information you'll collect will be:
- “Hard” data: information that you can get from things like phone logs, change tracking forms, status reports, meeting documentation, etc.
- “Soft” data: things you hear casually, conversations you have at the copier or in the hallway with people, informal encounters you have with core team members, non-core team members and observers.
The types of data you might gather include:
- Frequency counts (number of events per time period)
- Raw numbers (variances, ratios, etc.)
- Verbal descriptions — be careful that everyone has a shared understanding of the terminology you are using: if you're talking about apples to someone who's talking about oranges, but you're both calling them fruit... are you really talking about the same thing?