4.2 Sample Lesson: Monitoring and Control
You have answered 0 correctly out of 0 attempts.
Control: Feedback
Control: Feedback
If you are monitoring and controlling your project, you're going to have to give feedback to the task owners. Your feedback might be formal or informal, but it must be:
- Continuous — task owners don't like surprises any better than sponsors do! Ongoing feedback will develop trust (if you do it well) and enable you to get more realistic reports of progress than you would receive from task owners who are unsure how you will take bad news
- Accurate, timely and complete — these characteristics go a long way toward your goal of providing good feedback
- Honest — nothing is gained by not being truthful, but temper your honesty with compassion and respect for the person receiving your feedback
- Objective, not personalized — focus on the behavior or result, not on the task owner as a person
- Focused on problem-solving, not finding blame — if you develop a reputation for losing your temper and bashing people who have goofed up, you're not going to be a PM for long... or at least, you'll have a hard time getting any of the best people to work on your project